Hampton Hill Florist: E-Commerce Terms & Conditions

Introduction

Welcome to Hampton Hill Florist’s online store. These Terms & Conditions govern your use of our website and the purchase of floral products and services through our online flower delivery service for Hampton Hill and the surrounding areas. Please read these Terms carefully before placing your order. By using our website and purchasing from us, you agree to these terms as well as our Privacy Policy. If you do not accept these terms, you may not use our site or services.

Service Area

These Terms & Conditions apply to all customers ordering for delivery in Hampton Hill as well as the neighbouring communities. Our online flower delivery service is designed to provide fresh and beautiful flowers promptly and reliably throughout Hampton Hill and its surrounding areas.

Order Process

1. Product Selection: Begin by browsing our online catalogue and selecting your desired floral arrangements or gift items. Each product is accompanied by a description and price.

2. Cart and Checkout: Once you have selected your products, add them to your basket and proceed to checkout. You will be required to provide necessary delivery details, including recipient’s name, address, contact information, and delivery date. Please ensure all information provided is accurate to prevent delays.

3. Order Confirmation: After completing the checkout process, you will receive an order confirmation on the website and via your chosen contact method. This confirmation details your order and serves as acknowledgment of your purchase.

4. Acceptance of Order: All orders are subject to acceptance and product availability. Hampton Hill Florist reserves the right to cancel or refuse orders for any reason, including unavailability of products, payment issues, or delivery constraints.

5. Substitution Policy: Due to seasonal availability or unforeseen circumstances, certain flowers or packaging may be substituted with alternatives of equal or higher value without prior notice. We endeavour to maintain the overall style, theme, and value of your order.

Payments

1. Accepted Payment Methods: We accept payment via major UK debit and credit cards, as well as other secure payment methods as displayed at checkout. Payment must be made in full at the time of ordering.

2. Pricing: All prices listed are in GBP (£) and include applicable VAT unless otherwise stated. Delivery fees may apply and are clearly indicated during the checkout process.

3. Payment Security: We use secure, industry-standard payment processors to protect your payment information. Your transaction details are encrypted and are never stored on our servers.

4. Payment Issues: If there is an issue processing your payment, your order will not be completed. Please check your payment details or contact your provider if you encounter difficulties.

Cancellations & Amendments

1. Cancelling an Order: Should you wish to cancel your order, please notify us as soon as possible. Orders can be cancelled and refunded in full provided that the cancellation request is received at least 24 hours prior to the scheduled delivery date. Once our florists have begun preparing your order, or if it is already out for delivery, cancellations may not be possible and your order will be non-refundable.

2. Amendments: If you need to amend an order (e.g. change of address, delivery date, or recipient), please contact us promptly. While we will make every effort to accommodate amendments, changes requested less than 24 hours before delivery may not be possible.

3. Non-Delivery: If no one is available at the delivery address at the time of delivery, we may either leave the flowers with a neighbour, leave them in a safe place, or attempt redelivery. If we cannot complete the delivery and no safe alternative is available, you may be liable for additional delivery charges.

Refunds & Returns

1. Perishable Nature of Flowers: Flowers are perishable goods. For this reason, returns are not generally accepted unless there is a fault or issue with your order.

2. Faulty or Damaged Goods: If your flowers or products arrive damaged or are not as described, please contact us promptly (ideally within 24 hours of receipt), providing a clear description and photographic evidence. We will then assess the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

Delivery Policy

1. Delivery Times: We strive to deliver your order on your specified date. While we make every effort to deliver during business hours, exact delivery times cannot be guaranteed.

2. Delivery Locations: Our flower delivery service covers Hampton Hill and surrounding areas. If an address is outside our delivery zone, we will notify you promptly, and a full refund will be issued if the order cannot be fulfilled.

3. Unattended Deliveries: If instructed, we can leave deliveries at the recipient’s address without a signature. In such cases, risk passes to you upon delivery, and we are not liable for loss or damage after that point.

Liability

1. Our Responsibility: Hampton Hill Florist is responsible for ensuring your order is prepared and delivered as described and in a satisfactory condition. If we fail to fulfill your order as agreed, our liability is limited to the value of the purchase price paid.

2. No Liability for Indirect Loss: We do not accept liability for any indirect or consequential loss arising out of or in connection with your use of our website or products, including but not limited to business interruption, loss of profits, or loss of data.

3. Events Beyond Our Control: We are not liable for failure to deliver or delays resulting from circumstances beyond our reasonable control, including but not limited to adverse weather, strikes, pandemics, or supply chain disruptions. In such events, we will do our best to notify you and offer alternative arrangements where possible.

Customer Responsibilities

1. Accurate Information: It is your responsibility to ensure all order and delivery details provided are accurate. We cannot be held responsible for missed deliveries or non-delivery due to incorrect addresses or recipient information.

2. Use of Products: Our flowers and products are for personal use or gifting only. They are not intended for resale unless previously agreed in writing.

Intellectual Property

The content, images, and branding on the Hampton Hill Florist website are protected by UK and international intellectual property laws. You may not reproduce, duplicate, or otherwise exploit any materials from our site without express written permission.

Data Protection

We are committed to protecting your privacy and handling your personal information in accordance with UK Data Protection laws. For details on how we collect, use, and safeguard your data, please refer to our Privacy Policy.

Changes to Terms & Conditions

We may amend these Terms & Conditions at any time without prior notice. Updated terms will take effect as soon as they are posted on our website. It is your responsibility to review these Terms before placing future orders.

Severance

If any part of these Terms & Conditions is found to be invalid or unenforceable under applicable law, the remaining terms will continue in full force and effect.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please consult our website’s contact page for how to reach us. We are always happy to assist our valued customers in Hampton Hill and beyond.

Summary

By purchasing from Hampton Hill Florist online, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms are applicable to all customers seeking online flower delivery in Hampton Hill and the surrounding areas. Thank you for choosing Hampton Hill Florist for your flower delivery needs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampton Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampton Hill.

For assistance with orders, returns or account queries, please fill out the Contact Us form.