Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in Hampton Hill

At Hampton Hill Florist, the satisfaction of our customers is at the very heart of what we do. As a proud, trusted local florist serving households and businesses throughout Hampton Hill, we stand by a Fresh Flowers Guarantee. Our team takes great care to ensure that every arrangement delivered is vibrant, beautifully presented, and at its freshest. If for any reason you are not fully satisfied with your order, please read our policies below to learn how we can help.

Damaged-on-Arrival Policy

We take the utmost care with every floral creation, but very rarely, damage can occur during transit. If your flowers or arrangements arrive in less than perfect condition, please contact us as soon as possible on the day of delivery. Please retain the product so we can assess the issue and offer a resolution. Photographs of the damage can help us process your claim efficiently. Your satisfaction matters to us, and we’ll always work to put things right as quickly as possible.

Freshness Window & Quality Expectations

Our Fresh Flowers Guarantee means you can count on premium blooms every time. Should you feel that the flowers received are not fresh or do not meet expectations, get in touch with us within 24 hours of delivery. We recommend keeping flowers in water and following the care instructions included with your bouquet to maximise their vase life. For most arrangements, with appropriate care, you can enjoy freshness for a minimum of five days. If you experience concerns about longevity within this window, please let us know immediately.

Refund & Replacement Options

If your flowers arrive damaged or do not meet our freshness standards, we offer both refund and replacement options. Depending on the issue, you may choose between a full or partial refund, or a replacement bouquet delivered at the next available opportunity. Our team will discuss the best solution with you for your particular situation, always aiming to exceed your expectations. Refunds are processed promptly using your original payment method. Please note that to be eligible for a refund or replacement, concerns must be raised within 24 hours of delivery.

Complaints Process

At Hampton Hill Florist, we genuinely value your feedback and take all complaints seriously. Should you wish to make a complaint about any aspect of our service or your order, simply contact our team with your order details and a description of the issue. We aim to acknowledge all complaints within one working day and to resolve any issues as swiftly as possible, keeping you informed throughout the process. Your experience helps us continue to improve as your local Hampton Hill florist.

Trusted by Hampton Hill: Our Promise

Whether sending flowers for a special occasion or brightening up a workplace, you can trust Hampton Hill Florist for quality and customer care. We appreciate your support for our local business, and strive to uphold the highest possible standards with every delivery. For any questions regarding our Returns, Refunds & Complaints Policy, please reach out to our team—we’re always happy to help and ensure you remain delighted with our service.